Frequently Asked Questions

Wasla is a Saudi platform for managing WhatsApp business conversations. We provide a unified inbox, bulk campaigns, and full API integration with your systems.

Sign up, connect your WhatsApp Business number in minutes, and start receiving conversations. Our team helps you at every step.

No, start your 14-day free trial without a credit card. Try all features with no commitment.

Just minutes! Sign up, connect your number, and start receiving conversations instantly. Our team is ready to help.

Yes, you can connect your existing WhatsApp Business number or create a new one. We help with the connection process.

Yes, if you have a WhatsApp Business number with another provider, we can help you transfer it to Wasla easily.

Meta charges for messages you initiate (like campaigns). Messages started by customers are free within 24 hours. Fees are paid directly to Meta.

When a customer messages you first, a 24-hour window opens for free replies. This covers customer service, inquiries, and support.

Wasla fees are the platform subscription (149 SAR/month). Meta fees are for messages you initiate and are paid directly to Meta.

Currently we don't support pausing, but you can cancel and resubscribe later. Your data is saved for 30 days.

Yes, no long-term contracts. You can cancel before the end of your billing cycle. Your data stays saved for 30 days.

Yes, we provide certified tax invoices for all subscriptions. Invoices are sent automatically via email.

Currently, each account supports one WhatsApp number, which is enough for most businesses. You can add unlimited team members. Multi-number support coming soon!

No, the dashboard is ready to use instantly. If you want to connect your systems (store, CRM), we provide documented API and technical support.

Yes, create custom message templates and quick replies for your business. Templates require Meta approval.

No limits from Wasla. The only limit is Meta's daily message limit, which increases automatically with your account quality.

Yes, the platform is fully Arabic. Dashboard, support, and documentation are all in Arabic.

Yes, easily export your conversations and contacts. Your data belongs to you.

Yes, we use the highest security and encryption standards. Your data is never shared with any third party.

Data is hosted on secure servers. We comply with international data protection standards.

Yes! Wasla is perfect for restaurants, clinics, stores, and any business that communicates with customers via WhatsApp.

The current plan is comprehensive. When new features are added, they'll be available to you automatically or as optional add-ons.

Technical support via WhatsApp and email. Critical cases get 24/7 response. We help you from setup to launch.